The integrated Club CITGO Loyalty app with CITGO Pay functionality will launch in February 2025! This upgraded app enhances the user experience, offering new features and improvements to benefit your business and customers.
New Features
- Loyalty Program Management: Members will no longer need to switch between multiple apps to manage their transactions and loyalty rewards. Everything will be accessible within the Club CITGO app.
- Payment Options: Users can view and manage their payment methods and loyalty transactions from a single interface.
- Seamless Transaction Processing: The integration will leverage advanced security features to protect all transactions and personal information.
- Personalized Offers: Members can receive tailored offers and discounts based on their purchasing behavior and preferences, complete with customizable in-store offers.
Improvements
- Convenience: Quick and easy access to payment and loyalty program functionalities will significantly enhance the overall customer experience by offering real-time updates and notifications to keep customers informed about the latest offers and promotions.
- Enhanced Trackability: Members can quickly redeem loyalty offers, view transaction history, and check current promotions.
- User Intuitiveness: Designed for a more spontaneous and engaging customer experience with improved navigation and search functionality, making it easier for customers to find what they need.
Steps and Actions Required
- Software Updates: Ensure that your POS software is updated to the latest version that supports Club CITGO and CITGO Pay. Check with your POS provider for the specific version requirements and update instructions.
- Configuration Check: Verify that your POS system's configuration settings are correctly set up to accept future transactions through the new integrated system. This may involve enabling certain features, such as inside payments, which allows customers to use their mobile payment methods from inside the store, or entering new credentials provided by CITGO.
- Hardware Compatibility: Confirm that your POS hardware is compatible with the new software updates. You may need to upgrade or order specific components to ensure full functionality.
- Locations must have a 2D Barcode Scanner configured to scan QR codes. Contact your equipment distributor to purchase a scanner or TechQuidation, which offers exclusive pricing for CITGO Marketers and CITGO-branded retail locations, including 2-D scanners.
- Update Your Retailer Profile in myCITGOstore.com: Ensure your business profile is current with the latest information. This includes your contact details, business hours, and any special promotions you are offering.
Need POS Assistance?
- Verifone and Gilbarco POS Configurations Guides are available on MarketNet. Retailers, if you do not have MarketNet access, contact your Marketer.
- Contact the CITGO Help Desk, available 24x7: 1-800-533-3421 opt. 2, opt. 2, opt. 6.
- Contact the CITGO POS Product Managers: 832-486-5415 or posprod@CITGO.com
- The Heartbeat/Dashboard Report may not be available for Acumera or Mako MNSP device users.
Additional Information
Need help? Contact the Club CITGO Customer Service Center at 1-888-2-GO-CLUB (1-888-246-2582) or ClubCITGO@CITGO.com.