Mark your calendar and register for these Retailing Institute Webinars
These webinars are geared to help you with several important aspects of your business. Contact Billie Gruschkus with any questions. Webinar dates, times and topics are subject to change.
Who should attend?
All store owners, store managers, marketing/communications teams, operations, HR leadership and marketers
are encouraged to attend.
Upcoming Webinars
The First 30 Days: Why They are Crucial to Retention
Turnover is highest during these critical early days for your new team members. We'll share key insights on how to shift them from leaving to being excited about their future.
Register for WebinarFrom Soft Launch to POP: Your Guide to CITGO PlusPAY™
Join us for an informative session covering the latest updates to CITGO PlusPAY, an overview of the ACH review update, POP timing, and more. CITGO PlusPAY is Club CITGO's newest mobile payment solution, created to deliver added convenience for customers and enhanced value for our business partners.
Register for WebinarLocal Store Marketing: Great CITGO Programs to Help You Grow Your Business
We're here to help you promote your business in many ways, including supporting your events and helping you promote your business in the community. We will share the many ways CITGO supports your business initiatives.
Register for WebinarLoss Prevention: Early Warning Signs and How to Prevent Losses Versus Chasing Them
Prevention is the key word when it comes to losses. Often, we get into a cycle of chasing losses, which keeps you focused on the past. This session will explore practical steps you can implement to get ahead of future losses.
Register for WebinarLoyalty 101: Exciting Updates Happening With Loyalty at CITGO
Loyalty continues to evolve with new functionality being added. This session will cover the new functionality being introduced in the app and how it will benefit your business.
Register for WebinarOperational Excellence: Image, Bottomline and Team Morale
Operational excellence is not perfection, but a daily driver of how you organize and approach your activities. During this session we will share steps to achieve operational excellence for your team.
Register for WebinarCoaching Versus Managing: Why It Matters
Day-to-day responsibilities often burn through a majority of our workday, and we lose sight of how important improving and using our soft skills can be in leading and retaining a team. Conflict resolution, feedback and positive reinforcement are just a few areas we'll highlight as essential for today's manager. We'll also review key questions to ask during interviews to help hire employees with necessary soft skills.
Register for WebinarMystery Shop: What are Some Techniques for Improving my Image and Mystery Shop Scores?
Want to see your Mystery Shop score improve? It starts by understanding what customers expect at a gas station and a full review of your location from the inside to the outside. Some of the easiest fixes can make a difference to your customers and to your scores.
Register for WebinarIntroducing CITGO PlusPAY™ – Another Way to Mobile Pay
Join us for an engaging session introducing CITGO PlusPAY, Club CITGO’s newest mobile payment solution designed to benefit both customers and business partners.
Register for WebinarWebinars by Category
You must register through GoToMeeting to view these popular past webinars.
Operations & Training
- Coaching Versus Managing: Why It Matters
- Customer Traffic Patterns in Your Store
- Data and managing people
- Employing a National Treasure: Tips on Recruiting in Today's Environment
- Feedback Loop: What You Don't Know Could Kill Your Business
- From Soft Launch to POP: Your Guide to CITGO PlusPAY™
- How can You Provide Great Turnkey Service to Disabled Customers?
- How do you get fuel customers into the store?
- Key skills for the future store manager
- Loss Prevention: Early Warning Signs and How to Prevent Losses versus Chasing Them
- Leadership skills that inspire teams
- Mobile Payments: An Opportunity for CITGO Independents
- Motivating your Workforce and Yourself!
- Mystery Shop: What are Some Techniques for Improving my Image and Mystery Shop Scores?
- Operational Excellence: Image, Bottomline and Team Morale
- Recruiting Winners
- Store Pricing Optimization
- Successful Orientation
- Teamwork: How Effective Teamwork Impacts Job Satisfaction
- The First 30 Days: Why They are Crucial to Retention
- The “New Rules” of Labor Scheduling
- The Challenge of Store Leadership
- The hard truth about soft skills (Hiring and Management)
- What can you offer? Food offerings for stores without made-to-order food programs
- What is Your Store's “Street Cred”?
- What secrets can you uncover on myCITGOstore.com
- What the Heck is a LMS (Learning Management System)?
Marketing & Advertising
- Introducing CITGO PlusPAY™ – Another Way to Mobile Pay
- 10 Reasons why the shopping experience matters
- Best Merchandising Tactics for Today's Customer
- Club CITGO® is Leveling Up: Help Your Customers Save More With Premier Status
- Community Connection: Being Local
- Creative Ways to Grow Lottery Business
- Driving Fuel Gallons with Non-Fuel Business
- EBT / SNAP Sales Opportunity by the Numbers
- Expert Online Media & Marketing Tips
- How convenience is getting even MORE competitive
- Local Store Marketing: Great CITGO Programs to Help You Grow Your Business
- Loyalty 101: Exciting Updates Happening with Loyalty at CITGO
- Loyalty Programs for Independent Operators
- Marketing to Single People
- New Business Models for C-Stores
- Store Reset Boot Camp & Inventory Reality-Check
- Subconscious buying, how to use merchandising tactics for ancillary and adjacent selling
- Upside: Growing with Loyalty
- Want to increase loyalty to your store
- Want to increase loyalty to your store
- Want to increase loyalty to your store
- What's new with CITGO Rewards & Fleet Cards?
- What's new with CITGO Rewards & Fleet Cards?