Shopping Excellence

These guidelines will help make sure you and your employees look nice and give friendly, helpful service to each customer that walks through your door.

Helpful Downloads

Helpful Links

mycsquare.com

Tips to Improve Your Customer Service

  • Clean restrooms on a daily basis, at the very least
  • Get rid of offensive odors by using aerosol dispensers
Do: Clean Restroom, Don't: Dirty Restroom Restroom is clean and in good condition.
Retail Tip: Restrooms (video courtesy of C Square)
  • Make sure all toilets and urinals are clean and in working condition
  • Replace mirrors that have excess scratches
  • Maintain lighting fixtures and make sure they work
Do: Restroom fixtures and lights are in good condition, Don't: Poor fixtures and lighting Restroom fixtures and lights are in good condition.
Retail Tip: Well Lighted Location
  • Keep restrooms stocked with paper, towels and soap in the appropriate dispensers
  • Repair dispensers as needed, including hand dryers
  • Empty trash cans as needed; they should not be overflowing
Do: Restroom supplies are available, Don't: Restroom supplies are not available Restroom supplies are available.
Retail Tip: Restrooms (video courtesy of C Square)
  • Clean floors and rugs on a regular schedule
  • Make sure that lighting is working throughout the location
  • Remove obstructions from the aisles
  • Empty trash cans as needed; they should not be overflowing
Do:location presents a professional and clean image, Don't: location presents a dirty image The location presents a professional and clean image.
Retail Tip: Walk-Arounds
Retail Tip: Cleaning Schedule
  • Keep counters in the food service area clean and free of clutter
  • Maintain equipment in good working condition; make sure it is clean
  • Keep fresh coffee available in the morning and hot food available at lunch and dinner
Do: Location has a clean and well maintained food service area, Don't: Location has an unmaintained food service area The location has a clean and well maintained food service area.
Retail Tip: Coffee Sales
Retail Tip: Fountain Drinks
  • Clean and remove residue from gondola shelves
  • Keep merchandise on shelves full and well stocked
  • Make sure cooler doors are clean with working lights
  • Keep merchandise in coolers full and well stocked
  • Keep displays clean and well maintained
Do: Shelves are well merchandised, clean and well stocked, including coolers, Don't: Shelves are empty. Shelves are well merchandised, clean and well stocked, including coolers.
Retail Tip: Cooler Sales (video courtesy of C Square)
Retail Tip: Seasonal Products (video courtesy of C Square)
Retail Tip: Candy Sales (video courtesy of C Square)
  • Make sure that all promotional signage reflects current sale items/prices
  • Pre-print promotional signage so that it looks professional
Do: Shelves are well merchandised, clean and well stocked, including coolers, Don't: Shelves are empty. Promotional signage is in good condition, placed correctly and current.