These guidelines will help you make sure the outside of your location is clean and visually appealing to your customers and that they have a nice experience while filling up at the pump.
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Were the main ID sign, pricing numerals and main ID lighting in good condition?
Pricing numerals and lighting clean and in good condition.
- Address cracks and fading on main ID sign on a regular schedule
- Remove unauthorized signage from main ID sign
- Make sure that pricing numerals match and are in good condition; LEDs should be clearly visible
- Clean and replace internal lighting on a regular schedule
- Contact your CITGO gasoline supplier if your sign is damaged or needs to be replaced
Pricing numerals and lighting clean and in good condition.
Was the reader board in good condition with a current message?
- Update the reader board to reflect a current message
- Address cracks and fading on reader board on a regular schedule
- Order missing letter fonts
- Remove reader board if no longer being used
- Contact your CITGO gasoline supplier or local sign vendor if your reader board is damaged or needs to be replaced
Were all paved areas clean and in good condition?
- Address large areas of damaged pavement and/or pot holes
- Remove any trash present on the lot or fueling island
- Clean excessive oil stains
Were all landscaped areas and planter boxes, including concrete planters, well
maintained and free of litter?
Landscaped areas well maintained and free of litter.
- Maintain shrubs and grassy areas
- Remove litter from landscaped areas
Landscaped areas well maintained and free of litter.
Was the canopy clean and in good condition?
- Clean canopy decals fascia decals and replace if damaged, peeling or fading
- Remove excessive rust, dirt and/or peeling paint
- Address any noticeable damage
- Clean underneath the canopy, replace any lights that are out and remove any peeling paint; paint, if necessary
- Remove any unauthorized signage from canopy poles
- Replace missing, damaged or fading/peeling channel letters; ensure they are left-justified
Was the retail location well lit with functioning exterior building lights?
The location is well lit with functioning lights on the canopy and building exterior.
- Replace canopy and building lights on a regular schedule; no more than two should be out at any given time
- Clean and replace lighting fixtures on a regular schedule
The location is well lit with functioning lights on the canopy and building exterior.
Was the fueling dispenser clean, well maintained and in working order?
All gasoline fueling dispensers are clean, well maintained and in working order.
All gasoline fueling dispensers are clean, well maintained and in working order.
Did pump toppers have current CITGO POP?
- Make sure that pump toppers are at least 50% covered with current CITGO POP messaging at all times
- Replace damaged/missing pump topper frames as necessary; no more than one should be broken/missing at any given time
- Pump Topper Frame Planogram
Were squeegees, paper towels, and fresh cleaning fluid available at each island?
- Ensure windshield caddies are available and well maintained at each fueling island
- Make squeegees and paper towels available to all customers
- Replace cleaning solution in windshield caddy frequently to ensure freshness
Was the island dispenser credit card reader machine (CRIND) functioning properly?
- Replace damaged CRINDs; no more than one should be out of service at any given time
- Ensure receipt paper is fully stocked
Were the gasoline island curbs, bollards and building curbs in good condition?
- Repair damaged island and building curbs if bent, chipped or rusted
- Ensure all island curbs and bollards are painted gray and are free of chips
- Contact your CITGO gasoline supplier to order paint and/or reflective decals for bollards
Were the trash containers available, clean and not overflowing?
- Ensure trash containers are available at each fueling island
- Keep trash containers clean and well maintained; they should not be overflowing
- Pick up and dispose of excess trash overflowing from trash containers
Was the exterior outdoor signage (on the lot, area by the front entrance and on the
building) current and professionally designed?
- Ensure all outdoor signage reflects current CITGO promotions
- Ensure all outdoor signage meets with CITGO image guidelines
Was the building exterior clean and well maintained?
- Ensure building exterior is clean and free of dirt, grime, rust, etc.
- Keep windows and sign frames clean
- Repaint if exterior paint is peeling or faded
Was the dumpster area clean and well maintained?
- Ensure dumpster area is clean and free of dirt, grime, etc.
- Pick up and dispose of excess trash overflowing from dumpster
- If dumpster is in an enclosed area, ensure gates/doors are shut