Payment card acceptance is fundamental, with the Point-of-Sale (POS) system being the main component and back-bone of your location. Let's face it, a properly functioning POS system is critical to your operations.
Keeping your POS system up-to-date is more critical than ever to meet the latest compliance and security requirements while offering a variety of consumer friendly digital payment methods. The CITGO payment card strategy is to allow consumers to pay the way that they want to pay.
CITGO has exciting new digital payment methods in store for you to offer consumers. Updating and maintaining your POS system hardware and software is key to your digital payment success!
Minimum Point-of-Sale (POS) Standards
In addition to meeting PCI DSS requirements, your location must also meet these minimum POS standards.
Requirements
The following are required for all CITGO locations:
- EMV (chip) card acceptance inside
- EMV (chip) card acceptance PIN Pads outside (fuel dispensers)
- Most current version of POS software available
- POS upgrades required within 90-days of availability
- Internet/broadband for payment card processing
- Installation and use of an all-in-one firewall and POS Zone Router from a CITGO-authorized firewall provider (“MNSP”) for payment cards, loyalty and mobile programs
- POS and Dispenser software must be on the current version, or one prior, posted to MarketNet and POS Vendor Portals
- All new locations must meet indoor and outdoor EMV requirements when on-boarding with CITGO
- EMV Contactless (tap to pay) card acceptance inside and if offered, outside at the fuel dispensers
- PIN Pads must be properly maintained to prevent 'Fallback to swipe' transactions
- Chip reader must be functional
- Contactless feature must be enabled
- Card brands may impose fines for non-compliance
- If offering cash/credit pricing on the CITGO Rewards card, the POS must be configured to support discounts
- Gilbarco Passport Loyalty and Mobile Payment Configuration
- Verifone Loyalty and Mobile Payment Configuration
Additional Information
- Contact your CITGO gasoline supplier
- Contact your local POS distributor
- CITGO POS Product Managers 800-423-8434, ext. 5415 posprod@CITGO.com
Reminder
To maintain consistency across the CITGO branded network, all POS systems are required to be compliant and loyalty programs must function properly. Starting January 1, 2024, locations that do not meet those requirements will begin to receive penalties. Your help is needed to check for compliance and upgrade now.
Minimum Point-of-Sale Equipment Requirement
EMV-Capable Site Controller
Upgraded or New PIN Pads
CITGO-Authorized All-in-One Firewall and POS Zone Router (MNSP Program)
Upgraded or New Point-of-Sale System
Upgraded Fuel Dispensers
Certified POS Systems and Fuel Dispensers
Certified POS Systems
The POS systems listed below are CITGO-certified and meet minimum POS standards.
- Verifone Commander/RubyCi with supported PIN Pads
- CITGO recommends the C18 POS terminal and M400 PIN Pad
- Gilbarco Passport PX60 and PX68 with EDH2, Windows 10 and SSD Upgrade and Mx915 PIN Pads
- NCR Radiant POS with supported Windows 10 hardware
- Ingenico Desk 3500
- EMV supporting PIN Pads and the most current PIN Pad and POS software versions.
Certified Fuel Dispensers
The fuel dispenser systems below are approved and certified for the CITGO EPOS Network:
- Gilbarco Encore 700s with FlexPay II and FlexPay IV
- Wayne Ovation with iXPay 1 and iXPay 2
- Bennett (Verifone POS only)
- Invenco
Certified POS Systems
Gilbarco Veeder-Root
Product Spec Sheets
Gilbarco PassportContact your CITGO gasoline supplier about special programs and pricing available to you.
EBT Payments
CITGO accepts Electronic Benefit Transfer (EBT) payments for SNAP eligible products on all current POS software and hardware systems.
Prior to accepting EBT, locations must first register with the US Department of Agriculture (USDA).
Once registered, to enable EBT, email poshelp@CITGO.com and provide the following:
- CITGO Location Number
- Food Nutrition Service (FNS) Number
- Copy of USDA certificate
Contact
- Contact your CITGO gasoline supplier
- To accept EBT cards at your location: CITGO POS HelpDesk poshelp@CITGO.com
IMPORTANT
The business name on the USDA certificate must match the business name as listed with CITGO. Contact your CITGO gasoline supplier to make a change if needed.