Retailing Institute
Mark Your Calendar and Register for These Retailing Institute Webinars
These webinars are geared to help you with several important aspects of your business. Contact Charlie Kovacsik with any questions. Webinar dates, times and topics are subject to change.

View past webinars.

2021 Webinars

February 9, 2021
The NEW REALITY of C-Store Operations
The pandemic has had a great impact on c-store operations. How did it impact sales? Who was able to grow? Who struggled? How did it change us, our staff, our daily store routines? How did it change what we track and measure? Hear stories from the front lines of your fellow CITGO operators around the country.
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March 9, 2021
Growing Foodservice Sales After COVID.
Foodservice and restaurant businesses have not been the same since the COVID pandemic. What does the foodservice future look like in c-stores? What are the opportunities? How are independent chains growing food sales? Topics include curbside pickup, delivery, and more.
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April 13, 2021
Store Reset Boot Camp & Inventory Reality-Check
Successful operators ensure that the store offering is relevant and moving. That could mean resetting the beverage cooler at least once a year, if not more often. But what about the rest of the store? You may ask your wholesaler to handle the reset and re-tag shelves, but there is more to it. It’s all about getting customers to notice what you have. Proper preparation for a store reset can make a big difference on your sales. Hear tips from recent store resets that have generated significant sales progress.
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May 11, 2021
Expert Online Media & Marketing Tips
Communication is key in sales. Getting your message out to your customers is half the game. Learn what a guest retailer expert says it takes to make those communications effective in delivering results.
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June 8, 2021
Make Your On-Site Message Heard:
Store Signs & Graphics for Independent Operators
Does your signage and store presentation look like an afterthought or a first-class business? You do not need a big advertising budget to elevate your store appeal and image. Learn how to leverage freelance talent and other cost-effective resources.
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July 13, 2021
Driving Fuel Gallons with Non-Fuel Business
Lockdowns resulted in a huge dip in miles driven; often resulting in a decrease of gallons pumped. While some focus shifted to inside-store business, learn how clever independents continue driving fuel gallons despite the challenging environment.
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August 10, 2021
Loyalty Programs for Independent Operators
Learn what options are available to small, independent operators to leverage loyalty benefits with both customers and vendors.
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September 14, 2021
New Business Models for C-Stores
You may have seen interesting business pairings with c-store operations: pharmacies, check-cashing…even gambling centers! What are newer, cutting-edge businesses emerging as part of the convenience store model? See who is testing out lucrative new approaches.
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October 12, 2021
Next Gen CLUB CITGO©
We all recognize the little spinning wheel on our phones when our installed apps are updating periodically. Loyalty and store clubs are no different, they continue to improve and advance. And that’s true for CLUB CITGO. Improved functionality and ease-of-use are only part of the update. Learn what NEW options are available to help you grow store sales.
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November 9, 2021
Mobile Payments: An Opportunity for CITGO Independents
The era of the "mobile wallet" has changed the payment card landscape. Are you taking advantage of it? Your customers certainly are. Learn how CITGO operators are leveraging these payment options and what is available to you as a CITGO independent operator.
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December 14, 2021
Business Building “To Do List” for 2022
The end of the year signals the time to wrap up planned projects and formulate strategic plans for the new year. Corporate and overall goals are important, but how are you ensuring these priorities are effectively communicated to your store teams? Learn how top "TO DO" items can be used to help get your team energized to build up business in the next year.
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